BOX90 Shipping Policy

At BOX90, we ship internationally with tracked delivery and a simple goal: make your order experience clear from checkout to delivery.

This policy explains where we ship, how long orders take to prepare, estimated delivery times, tracking, customs and import charges, and what to do if there is an issue with your shipment.

Order Processing

All BOX90 orders go through preparation and quality inspection before shipment.

Orders are typically processed within 2–4 business days after payment confirmation.

Orders that include custom names, numbers, patches, or other personalization may require additional preparation time.

Business days are Monday through Friday, excluding applicable holidays.

Please note that processing time and shipping time are separate. The estimated transit times below begin once your order has been dispatched.

Estimated Delivery Times

Once your order has been processed and shipped, the following delivery estimates apply:

Your total estimated delivery time therefore consists of:

United States: approximately 17–36 business days, including processing.

Europe: approximately 15–26 business days, including processing.

Delivery estimates are not guaranteed delivery dates. Customs clearance, carrier disruptions, severe weather, holidays, peak shopping periods, remote destinations, or other circumstances outside our reasonable control may occasionally affect delivery times.

Whenever a more specific estimated delivery window is available, it may also be displayed on the product page or during checkout.

Shipping Costs

BOX90 offers free standard shipping to the United States and supported European destinations.

If an alternative or expedited shipping option becomes available, any applicable cost will be clearly displayed at checkout before payment.

There are no undisclosed shipping charges added by BOX90 after an order has been placed.

Where We Ship

BOX90 currently ships to:

United States

and supported destinations throughout Europe, including major markets within the European Union and other supported European countries.

Shipping availability is determined by the destination entered at checkout. If your country and address are accepted during checkout, shipping is currently available to that destination.

Shipping Partners

BOX90 works with international logistics providers and established local carriers to deliver orders.

United States

Orders to the United States are transported through our international shipping network and may be transferred to a U.S. delivery partner for final-mile delivery.

The specific carrier and available tracking information will be provided after your order has been dispatched.

Europe

European orders are primarily shipped through DHL.

Depending on the destination and delivery route, DHL may work with an authorized local delivery partner to complete final-mile delivery.

Duties, Taxes & Customs, No Surprise Import Charges

BOX90 ships international orders under a duties-paid model.

BOX90 covers applicable import duties and import taxes associated with the shipment.

This means customers should not be required to pay additional import duties or import taxes to receive their order upon delivery.

Where applicable, these charges are handled by BOX90 through our shipping and logistics partners as part of the international delivery process.

International shipments are still subject to the customs laws and clearance procedures of the destination country. Customs authorities may inspect shipments or request additional information before releasing a package.

Customs processing may occasionally result in delays that are outside BOX90's direct control.

If you are unexpectedly contacted by a carrier requesting payment of import duties or import taxes for a BOX90 order, do not make the payment before contacting us. Send our customer support team your order number and a copy or screenshot of the request so we can review it with the shipping provider.

Tracking Your Order

Tracking information is provided for BOX90 shipments.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information at the email address used when placing your order.

Please allow up to 48 hours after dispatch for the first tracking updates to appear.

International tracking may occasionally remain unchanged for several days while a shipment is moving between countries, customs facilities, or logistics partners.

A temporary pause in tracking updates does not necessarily mean that the package has stopped moving or has been lost.

Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

BOX90 cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If a carrier is unable to complete delivery, the package may be held at a local facility, scheduled for another delivery attempt, or returned according to the carrier's procedures.

Customers are responsible for following carrier instructions when a delivery attempt requires additional action.

If you experience a delivery issue, contact our support team and we will help review the available tracking and carrier information.

Delayed Shipments

International shipments occasionally experience delays.

If your order has passed the estimated delivery window, contact us with your order number.

Our team will review the shipment status and, when appropriate, contact the logistics provider to investigate.

Customs processing, carrier disruptions, holidays, severe weather, high-volume periods, and other circumstances outside our reasonable control may affect delivery times.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, contact us.

BOX90 will review the tracking history and, where necessary, open an investigation with the applicable logistics provider.

If the shipment is confirmed as lost, BOX90 will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Packages Marked as Delivered

If your tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location;
• With members of your household;
• With neighbors;
• With your building reception or management, if applicable;
• With the local delivery carrier.

If the package still cannot be located, contact our support team with your order number so we can review the situation.

Incorrect, Damaged or Missing Items

If your order arrives damaged, contains the wrong item, or is missing an item, contact BOX90 customer support as soon as possible.

Please include:

• Your order number;
• A description of the issue;
• Clear photos of the product and packaging when applicable.

Our team will review the case and provide the appropriate solution.

Order Support

For questions regarding shipping, tracking, customs, or an existing order, please contact:

BOX90
Email: support@usebox90.com
Customer Support: Monday–Friday

When contacting us regarding an existing purchase, please include your order number so we can assist you more efficiently.

Changes to This Shipping Policy

BOX90 may update this Shipping Policy when necessary to reflect changes to our shipping network, carriers, destinations, customs requirements, or operating procedures.

The most current version will always be available on this page.