Polityka prywatności
BOX90 Privacy Policy
Your privacy matters to us.
This Privacy Policy explains how BOX90 collects, uses, shares, and protects personal information when you visit our website, place an order, contact our customer support team, create an account, subscribe to communications, or otherwise interact with our online store.
It also explains the choices and privacy rights that may be available to you depending on where you live.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About BOX90
BOX90 is an online retail brand operated by:
Legal Entity: Mendes Commerce LLC
Brand: BOX90
Business Address: 2335 E. Atlantic Blvd. Ste 200 Pompano Beach, FL, 33062
Customer Support: support@usebox90.com
For applicable privacy laws, BOX90 acts as the business or data controller responsible for the personal information described in this policy, except where another party independently determines how your information is processed.
2. Personal Information We Collect
The information we collect depends on how you interact with BOX90.
We may collect the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order Information
When you make a purchase, we may process information about the products ordered, order value, selected options, order history, shipping method, delivery status, refunds, cancellations, and communications relating to your purchase.
Payment Information
Payments are processed through payment service providers.
Depending on the payment method you select, payment providers may process information such as card details, billing information, transaction identifiers, and payment authorization information.
BOX90 does not need to receive or store your complete payment card number when payment information is processed directly by our payment providers.
Account Information
If customer accounts are available, we may process your login information, account preferences, saved addresses, order history, and other information associated with your account.
Customer Support Information
When you contact us, we may collect the contents of your communication and any information you voluntarily provide, including order details, photographs, delivery information, or other materials needed to resolve your request.
Device and Technical Information
When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, network information, approximate location derived from your IP address, and website activity.
Website Usage Information
We may collect information about how visitors interact with our store, such as pages viewed, products viewed, links clicked, shopping activity, referring pages, session information, and interactions with website features.
Marketing and Advertising Information
Where permitted, we may collect information about your marketing preferences and your interactions with our emails, advertisements, promotions, and other communications.
3. How We Collect Information
We may receive personal information in several ways.
Directly from you, including when you place an order, create an account, contact customer support, subscribe to marketing communications, complete a form, or otherwise provide information to BOX90.
Automatically, through cookies, pixels, tags, local storage, analytics technologies, and similar technologies when you interact with our website.
From service providers and business partners, such as our e-commerce platform, payment processors, logistics providers, fraud-prevention services, analytics providers, and advertising platforms.
4. How We Use Personal Information
We use personal information where reasonably necessary to operate BOX90 and provide our services.
This may include using information to:
- Process and manage orders;
- Process payments and refunds;
- Arrange fulfillment, shipping, tracking, and delivery;
- Provide customer support;
- Communicate important information about an order;
- Manage customer accounts;
- Detect and prevent fraud, abuse, chargebacks, and other unauthorized activity;
- Maintain the security and functionality of our website;
- Understand how customers use our store;
- Improve our products, website, customer experience, and operations;
- Measure website and advertising performance;
- Personalize certain website or marketing experiences where permitted;
- Send marketing communications where permitted by law;
- Maintain accounting, tax, transaction, and business records;
- Comply with legal and regulatory obligations;
- Establish, exercise, or defend legal claims.
We do not intentionally collect personal information that is unnecessary for operating our store or providing our services.
5. Legal Bases for Processing
For customers in the European Economic Area, United Kingdom, and other jurisdictions where a legal basis is required, BOX90 may process personal information based on:
Performance of a contract: when processing is necessary to complete your purchase, deliver your order, process a refund, or provide requested customer service.
Legal obligations: when we must retain or process information to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.
Legitimate interests: when reasonably necessary to operate, secure, analyze, and improve our business, provided those interests are not overridden by your applicable rights.
Consent: when consent is required, including for certain non-essential cookies, advertising technologies, or marketing communications.
Where processing is based on consent, you may withdraw that consent as permitted by applicable law.
6. How We Share Personal Information
BOX90 does not disclose personal information indiscriminately.
We may provide information to service providers and partners when reasonably necessary to operate our business, including:
E-commerce infrastructure
Our store is powered by Shopify, which provides technology used to operate our online store, checkout, customer accounts, and related services.
Payment providers
Payment information may be processed by Shopify Payments and other payment methods made available through our checkout.
Fulfillment and logistics
We may share the information required to fulfill and deliver your order with suppliers, fulfillment partners, customs intermediaries, and shipping carriers.
European shipments may involve DHL and other delivery partners depending on the destination and shipping route.
Technology and customer service providers
We may use providers that assist with website functionality, customer communications, email delivery, hosting, analytics, security, and customer support.
Advertising and analytics providers
Where permitted by applicable law and your privacy choices, information may be processed through advertising or analytics technologies used by platforms such as Google and Meta.
Professional and legal services
Information may be disclosed to accountants, lawyers, insurers, auditors, financial institutions, or other professional advisers where reasonably necessary.
Government and regulatory authorities
We may disclose information where required by applicable law, court order, valid legal process, or regulatory requirement.
7. International Data Transfers
BOX90 serves customers internationally and works with service providers located in multiple countries.
As a result, personal information may be processed or stored outside the country where you live.
When applicable law requires safeguards for international transfers, we or our service providers may rely on recognized legal mechanisms designed to protect personal information, such as adequacy decisions, contractual safeguards, or other legally permitted transfer mechanisms.
The privacy protections and government access rules of another country may differ from those in your jurisdiction.
8. Cookies & Similar Technologies
Our website uses cookies and similar technologies for purposes such as:
Essential functionality — allowing the website, checkout, shopping cart, security features, and customer accounts to operate.
Preferences — remembering certain choices and settings.
Analytics — understanding how our website is used and measuring performance.
Advertising — measuring campaigns and, where permitted, providing more relevant advertising.
Where required by law, non-essential cookies and similar technologies will be used based on your consent or other legally permitted grounds.
Visitors in applicable regions can manage their choices through the cookie/privacy controls made available on our website.
Shopify provides regional cookie-consent and data-sharing controls specifically for this purpose. Shopify Help Center
9. Advertising & Data Sharing Choices
Depending on your location and the technologies enabled on our store, certain online advertising activities may legally be considered "sharing," "sale," or targeted advertising even when BOX90 does not directly sell a customer list for money.
Where applicable, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.
When required, BOX90 will provide an appropriate privacy-choice or data-sharing opt-out mechanism through our website.
We also recognize supported browser-based privacy signals, such as Global Privacy Control, where required by applicable law and supported by our technology.
Shopify's privacy controls can apply consent and opt-out choices to its Network Intelligence and related advertising uses. Shopify Help Center
10. Marketing Communications
If you choose to receive marketing communications from BOX90, we may send information about products, releases, promotions, offers, or other store updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
Transactional communications relating to your orders, payments, security, refunds, shipping, or customer support are not marketing messages and may still be sent when necessary.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or business requirements.
Retention periods may depend on factors including:
- Whether you maintain an account with us;
- Whether an order or customer service matter remains active;
- Accounting and tax requirements;
- Fraud prevention and security needs;
- Chargeback or payment dispute periods;
- Applicable statutes of limitation;
- Other legal or regulatory obligations.
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
12. Data Security
BOX90 and our service providers use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted over the internet.
Customers are responsible for protecting their account credentials and should contact us if they believe their account or information has been compromised.
13. Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request restriction of certain processing;
- Object to certain processing;
- Withdraw consent where processing relies on consent;
- Request portability of certain information;
- Opt out of certain targeted advertising, sale, or sharing activities;
- Appeal certain decisions concerning a privacy request where applicable;
- Lodge a complaint with an appropriate data protection authority.
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact:
We may need to verify your identity before fulfilling certain requests.
We will not discriminate against you for exercising a privacy right protected by applicable law.
14. European Economic Area & United Kingdom
If you are located in the EEA or United Kingdom, applicable data protection law may provide additional rights concerning your personal information.
Depending on the circumstances, you may request access, correction, erasure, restriction, portability, or object to certain processing.
You may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.
Where we rely on consent, you may withdraw your consent without affecting the lawfulness of processing that occurred before withdrawal.
15. United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on your state and the nature of our processing, these rights may include access, correction, deletion, portability, and the ability to opt out of certain targeted advertising, sale, or sharing of personal information.
Where legally required, the appropriate privacy controls will be made available through our website.
Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.
16. Children's Privacy
BOX90's online store is intended for general audiences and is not directed toward children who are not legally permitted to make purchases or provide consent under applicable privacy law.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, contact:
so that we can review the matter.
17. Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties.
BOX90 does not control the privacy or security practices of independent third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
18. Business Changes
If BOX90 or the business operating BOX90 is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
Any recipient of the information will be required to handle it in accordance with applicable privacy requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technology, services, legal obligations, or privacy requirements change.
When we make changes, the revised version will be published on this page and the Last Updated date will be updated.
Where required by law, we may provide additional notice of material changes.
We recommend reviewing this page periodically.
20. Contact BOX90
For privacy questions, requests concerning your personal information, or questions about this Privacy Policy, contact:
BOX90
Operated by: Mendes Commerce LLC
Email: support@usebox90.com
Business Address: 2335 E. Atlantic Blvd. Ste 200 Pompano Beach, FL, 33062