BOX90 Terms of Service

Last Updated: September 30, 2026

These Terms of Service (“Terms”) govern your use of the BOX90 website, online store, and related services, as well as purchases made through BOX90.

BOX90 is a brand operated by Mendes Commerce LLC, a New Mexico limited liability company.

By accessing our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy.

If you do not agree with these Terms, please do not use our services.

1. Company Information

BOX90 is operated by:

Legal Entity: Mendes Commerce LLC
Brand: BOX90
State of Formation: New Mexico, United States
Business Address: 2335 E. Atlantic Blvd., Ste 200
Pompano Beach, FL 33062
United States
Customer Support: support@usebox90.com
Phone: +17195124711

2. Eligibility & Website Use

You may use BOX90 only for lawful purposes and in accordance with these Terms.

By placing an order, you represent that you have the legal capacity to enter into a purchase agreement or are using the store with the involvement of a parent or legal guardian where required.

You may not:

• Use our website for fraudulent or unlawful purposes;
• Attempt to gain unauthorized access to our systems;
• Introduce viruses, malicious code, or other harmful technology;
• Interfere with the security or operation of the website;
• Use automated systems to improperly scrape, copy, extract, or misuse our content or systems;
• Impersonate another person or provide intentionally false information;
• Use our services in a manner that violates the rights of BOX90 or any third party.

Products purchased through BOX90 are intended for personal use unless we expressly authorize another arrangement.

3. Product Information & Images

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, specifications, and other information displayed on our website are accurate.

Product images are intended to represent the products as accurately as reasonably possible.

However, colors and certain visual details may appear differently depending on screen settings, lighting, device characteristics, photography, or reasonable production variations.

Minor variations that do not materially change the nature or functionality of a product may occur.

Nothing in this section limits your rights if a product is defective, materially different from its description, or otherwise does not conform to applicable consumer protection requirements.

4. Product Availability

All products are subject to availability.

Placing a product in your cart does not reserve inventory.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we cannot fulfill an item, we may contact you with available alternatives or cancel the affected item and issue the applicable refund to your original payment method.

5. Orders & Acceptance

Submitting an order through BOX90 constitutes an offer to purchase the products included in that order.

An order confirmation email confirms that we received your order. It does not necessarily mean that the order has been finally accepted or fulfilled.

We may reasonably refuse, limit, or cancel an order before fulfillment in circumstances including:

• Product unavailability;
• Failed payment authorization;
• Suspected fraud or unauthorized payment activity;
• An obvious pricing or technical error;
• Incorrect or incomplete customer information;
• Unusually high-volume or high-value transactions requiring verification;
• Legal, regulatory, shipping, or geographic restrictions.

If BOX90 cancels a paid order, the applicable amount will be refunded to the original payment method.

6. Prices & Currency

Prices are displayed in the currency applicable to the customer's shopping market.

For customers shopping through our United States market, prices are generally displayed in U.S. dollars (USD).

Prices may change from time to time.

Price changes do not normally affect orders already accepted and paid, except where correction is permitted by law, including in cases of obvious pricing errors.

Any applicable shipping costs, taxes, discounts, or other charges will be disclosed as required before the customer completes checkout.

7. Payments

Payment is collected using the payment methods displayed during checkout.

Depending on availability and customer location, these may include credit or debit cards, digital wallets, accelerated checkout services, or other payment options.

Payment services may be provided by independent payment processors and may be subject to their own terms and privacy practices.

You agree to provide complete and accurate billing and payment information.

BOX90 may use reasonable fraud-prevention and transaction-verification measures. An order may be delayed or canceled when payment cannot be authorized or additional verification is reasonably required.

8. Promotions & Discount Codes

BOX90 may offer promotions, discounts, promotional codes, or limited-time pricing.

Offers may be subject to specific:

• Dates;
• Products or collections;
• Customer eligibility requirements;
• Minimum order amounts;
• Geographic restrictions;
• Usage limits;
• Availability.

Unless otherwise stated, promotional codes cannot be combined.

Discounts generally cannot be applied retroactively to previous purchases.

BOX90 may modify or discontinue a promotion where legally permitted but will not use false scarcity, misleading countdowns, fabricated demand, or other deceptive promotional practices.

This last point is worth keeping. Shopify specifically identifies fake limited-stock messages, false countdown timers and fabricated purchase activity as potentially misleading marketing. Shopify Help Center

9. Pre-Orders

Certain products may occasionally be offered for pre-order.

A product identified as a pre-order may require additional preparation time before shipment.

Any estimated availability or dispatch information specific to a pre-order will be displayed on the applicable product page or otherwise communicated before purchase.

Estimated pre-order dates are not guarantees and may change because of production, supply-chain, logistics, or other circumstances outside our reasonable control.

If a material delay occurs, BOX90 will communicate the available options as required by applicable law.

If you don't actually intend to sell pre-orders, this entire section can remain out until you do.

10. Personalized Products

Certain products may offer customer-selected personalization, including names, numbers, text, patches, designs, or other modifications.

Customers are responsible for reviewing all personalization information before completing an order.

If you notice an error after placing your order, contact:

support@usebox90.com

as quickly as possible.

Once personalization has begun, modification or cancellation may no longer be possible to the extent permitted by applicable law.

Personalized products may also be subject to different refund or withdrawal rules as described in our Refund & Cancellation Policy.

If BOX90 produces personalization that does not match the information confirmed in your order, contact our customer support team.

11. Order Processing

Orders typically require 3–6 business days for processing after payment confirmation.

Processing may include payment verification, order preparation, quality inspection, and personalization when applicable.

Processing time is separate from shipping transit time.

Additional details are provided in our Shipping Policy.

12. Shipping & Delivery

BOX90 ships internationally to supported destinations in the United States and Europe.

Current estimated transit times after dispatch are:

United States: approximately 14–30 business days

Europe: approximately 12–20 business days

These transit estimates begin after order processing and are not guaranteed delivery dates.

Tracking information is provided for eligible shipments.

European shipments are primarily handled through DHL and applicable delivery partners. United States orders may be transported through our international logistics network and transferred to a U.S. delivery provider for final-mile delivery.

Detailed processing times, shipping estimates, tracking procedures, and delivery information are provided in our Shipping Policy.

The Shopify guidance specifically requires fulfillment timelines to be communicated and says merchants using third-party fulfillment should disclose that products may ship through a third party/from another location. Shopify Help Center

13. Customs, Duties & Import Taxes

BOX90 operates a duties-paid international shipping model for supported destinations.

Applicable import duties and import taxes associated with the shipment are handled by BOX90 through our shipping and logistics arrangements as described in our Shipping Policy.

Customers should not normally be required to pay additional import duties or import taxes to receive their order.

If a shipping carrier or customs authority unexpectedly requests payment relating to import duties or import taxes for a BOX90 order, contact support@usebox90.com before making payment so that we can review the request.

International shipments remain subject to applicable customs clearance procedures.

14. Customer Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error, contact us as quickly as possible.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once fulfillment or transportation has begun.

If delivery fails because of incomplete or incorrect information supplied by the customer, or because the customer fails to follow reasonable carrier delivery instructions, BOX90 will review the circumstances and provide the available resolution.

This does not limit rights arising from delivery failures attributable to BOX90 or its service providers.

15. Failed Delivery Attempts

Depending on the destination and carrier, an unsuccessful delivery may result in:

• Another delivery attempt;
• The package being held for collection;
• Contact from the carrier;
• Return of the shipment through the logistics network.

Customers should follow reasonable instructions provided by the delivery carrier.

If your package cannot be delivered, contact BOX90 so that we can review the tracking information and determine the available options.

16. Cancellations

Customers may request cancellation before an order has been fulfilled.

Cancellation requests should be sent as quickly as possible to:

support@usebox90.com

We will make reasonable efforts to process an eligible request, but cancellation cannot be guaranteed once fulfillment, personalization, or shipment has begun.

Once an order has shipped, the request will be handled according to our Refund & Cancellation Policy and applicable consumer law rather than as a standard pre-shipment cancellation.

17. Refunds & Order Issues

BOX90 provides a commercial 30-day refund request window for eligible purchases.

Because we serve customers internationally, approved refunds generally follow a returnless resolution model. This means BOX90 may approve a refund without requiring the customer to physically ship the product back.

The complete rules regarding:

• Refund eligibility;
• Damaged or defective products;
• Incorrect products;
• Size issues;
• Personalized products;
• Cancellations;
• Refund processing;
• European withdrawal rights

are provided in our Refund & Cancellation Policy.

That policy forms part of these Terms.

18. European Customers

Customers located in the European Union, European Economic Area, United Kingdom, and other jurisdictions may have mandatory consumer rights in addition to BOX90's commercial policies.

Nothing in these Terms is intended to exclude, waive, or reduce consumer protections that cannot legally be waived.

Where mandatory consumer law provides greater protection than these Terms, the applicable mandatory law will prevail.

This is especially important because Shopify expressly reminds international merchants that the rules of the regions where customers are located can apply in addition to those of the merchant's business jurisdiction. Shopify Help Center

19. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for providing accurate information.

Please notify BOX90 if you believe your account has been accessed or used without authorization.

We may restrict or suspend an account where reasonably necessary to protect customers, prevent fraud, maintain website security, or address material violations of these Terms.

20. Reviews, Photos & Customer Content

Where BOX90 allows customers to submit reviews, photographs, comments, or other content, you are responsible for the material you submit.

By voluntarily providing content for publication, you represent that you have the necessary rights to share it.

Subject to applicable law and the permissions presented when content is submitted, you grant BOX90 a non-exclusive license to use, reproduce, display, and distribute that content in connection with our website, marketing, advertising, and business operations.

You may not knowingly submit fraudulent, unlawful, defamatory, infringing, malicious, or materially misleading content.

BOX90 may moderate or remove content where reasonably necessary to comply with law, protect users, or enforce these Terms.

21. Intellectual Property

The BOX90 name, BOX90 branding, website design, original written materials, original photography, graphics, and other content owned by Mendes Commerce LLC are protected by applicable intellectual property laws.

BOX90-owned materials may not be copied, reproduced, republished, commercially exploited, or distributed without permission except where permitted by law.

Third-party trademarks, names, logos, designs, and other intellectual property displayed in connection with products remain the property of their respective owners.

Nothing on our website transfers ownership of third-party intellectual property to BOX90.

22. Fraud, Misuse & Prohibited Conduct

BOX90 may take reasonable measures to investigate suspected:

• Payment fraud;
• Unauthorized transactions;
• False non-delivery claims;
• Manipulated evidence;
• Refund abuse;
• Promotional abuse;
• Account misuse;
• Other material misrepresentations.

Where legally permitted, we may refuse fraudulent transactions or claims and restrict misuse of our services.

Nothing in this section restricts legitimate refund requests, consumer rights, or valid payment disputes.

23. Third-Party Services

BOX90 relies on third-party providers to operate portions of our services.

These may include e-commerce infrastructure, payment processors, fulfillment providers, logistics companies, customer-support services, analytics providers, and other technology providers.

Certain third-party services are governed by their own terms and privacy practices.

Our use of personal information and related third-party services is further described in our Privacy Policy.

24. Website Availability & Errors

We make reasonable efforts to maintain an accurate and reliable website.

However, the website may occasionally experience maintenance, technical errors, interruptions, inaccurate information, or temporary unavailability.

We may correct genuine errors relating to product information, availability, pricing, promotions, or other website content where permitted by law.

Any correction materially affecting an existing order will be handled in accordance with applicable consumer law.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Mendes Commerce LLC and BOX90 will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in this section reduces mandatory consumer rights.

26. Force Majeure

BOX90 will not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control.

These may include natural disasters, severe weather, war or civil disruption, government actions, customs disruptions, strikes, transportation interruptions, carrier failures, major internet or infrastructure outages, or other comparable events beyond our reasonable control.

Where such an event materially affects an order, BOX90 will take reasonable steps to communicate with affected customers and comply with applicable consumer protection requirements.

27. Privacy & Cookies

Our collection and use of personal information are governed by our Privacy Policy.

Our website may also use cookies and similar technologies for essential functionality, analytics, preferences, and advertising where permitted.

Applicable privacy choices and cookie controls are described in our Privacy Policy and made available through the website where required.

28. Governing Law

These Terms are governed by the applicable laws of the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer protection law provides otherwise.

If you are a consumer located outside the United States, nothing in this provision deprives you of mandatory consumer protections or jurisdictional rights available to you under applicable law.

 

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary under applicable law.

The remaining provisions will continue in effect where legally permitted.

30. No Waiver

If BOX90 does not immediately enforce any provision of these Terms, that does not constitute a permanent waiver of our right to enforce that provision later.

31. Changes to These Terms

We may update these Terms to reflect changes to our products, services, operations, technology, or legal obligations.

The current version will be published on this page and identified by the Last Updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

32. Contact Us

Questions regarding these Terms, an order, shipping, refunds, or BOX90 services may be directed to:

BOX90
Operated by Mendes Commerce LLC

 

Email: support@usebox90.com
Phone: +17195124711